Provider
Review Policy

How providers are listed today

Providers in the MORTL directory come from public sources and provider submissions. Before a listing goes live, MORTL checks the provider's phone, business address, and working website. MORTL writes standard listing descriptions from that site. Sponsored Pro and Premium cards may include a provider-written bio. A provider without a working website isn’t listed.

Estate attorneys have more to clear. A firm is listed only when its own website publishes a dollar fee for estate settlement work, shows a street address in the state and a phone number, and names a lawyer who shows as active on the state’s official lawyer lookup. Firms that quote only after a consultation, publish a range, or charge a percentage aren’t listed.

A listing in the MORTL directory isn’t a recommendation, endorsement, guarantee, or referral.

Featured placements

Eligible providers may buy Basic, Pro, or Premium directory placement. Before a subscription starts or a paid listing appears, MORTL reviews the submitted phone, website, business address, category, and credential information. Approval makes the sponsored placement live immediately and starts the selected monthly subscription. Stripe attempts the first monthly charge within one day after approval.

Paid cards are labeled “Featured” and “Sponsored Placement.” Payment affects directory order and tier features. Premium also includes rotating Find Help spotlight eligibility, a matching state guide sidebar card, and a live monthly performance report. Payment doesn’t affect MORTL's editorial content, legal guides, educational articles, source standards, or editorial conclusions.

What MORTL verifies, and what it doesn’t

MORTL verifies identity and contact information: the provider's phone and address, checked against the provider's own website.

For estate attorneys, MORTL also checks license status: a lawyer the firm names shows as active on the state’s official lawyer lookup on the day the listing is checked. For every other kind of provider, MORTL doesn’t verify licenses.

MORTL doesn’t verify any provider’s disciplinary history, availability, or quality of service.

MORTL doesn’t guarantee that any listed provider is licensed, insured, accepting new clients, appropriately qualified, or in good standing when you contact them.

Provider information can change after a listing is added.

Before hiring a provider

Before hiring any provider, you should verify credentials directly. Depending on the provider type, this may include:

• Checking license status with the appropriate state licensing board • Confirming insurance, bonding, or credentials where applicable • Asking for pricing in writing • Confirming availability and services directly • Reading current reviews from multiple sources • Asking questions about experience, fees, process, and scope of service

You are responsible for deciding whether a provider is appropriate for your situation.

What MORTL is building

MORTL is expanding its review process over time. Estate attorney listings already include a license check. Future checks may include active licensure for other kinds of providers where a public registry exists, publicly available disciplinary information, and scheduled rechecks of listed contact information.

As this process develops, MORTL will update this policy to explain what is reviewed, how often listings are rechecked, and what standards apply to different provider categories.

Report an issue with a provider listing

If you believe a provider listing is inaccurate, outdated, misleading, improperly categorized, or should be reviewed, please contact MORTL at providerfeedback@mortl.com.

MORTL may update, correct, suspend, or remove provider listings at its discretion.