Legal
Provider Review Policy
Last updated: July 2026
MORTL includes provider listings to help users find professionals and services that may be relevant to death planning, estate administration, grief support, funeral planning, and related needs.
A listing in the MORTL directory is not a recommendation, endorsement, guarantee, or referral.
How providers are listed today
Providers in the MORTL directory come from public sources and provider submissions. Before a listing goes live, MORTL checks the provider's phone and address against the provider's own website and writes the listing description from that site. A provider without a working website is not listed.
A listing in the MORTL directory is not a recommendation, endorsement, guarantee, or referral.
Featured placements
MORTL does not currently sell featured placement. If MORTL offers featured placement in the future, those placements are paid advertising or sponsorship placements and are labeled clearly.
Payment may affect where a provider appears in the directory, but it does not affect MORTL's editorial content, legal guides, educational articles, source standards, or editorial conclusions.
What MORTL verifies, and what it does not
MORTL verifies identity and contact information: the provider's phone and address, checked against the provider's own website.
MORTL does not verify licenses, disciplinary history, availability, or quality of service.
MORTL does not guarantee that any listed provider is licensed, insured, accepting new clients, appropriately qualified, or in good standing when you contact them.
Provider information can change after a listing is added.
Before hiring a provider
Before hiring any provider, you should verify credentials directly. Depending on the provider type, this may include:
• Checking license status with the appropriate state licensing board • Confirming insurance, bonding, or credentials where applicable • Asking for pricing in writing • Confirming availability and services directly • Reading current reviews from multiple sources • Asking questions about experience, fees, process, and scope of service
You are responsible for deciding whether a provider is appropriate for your situation.
What MORTL is building
MORTL is expanding its review process over time. Future checks may include active licensure where applicable, publicly available disciplinary information, and scheduled rechecks of listed contact information.
As this process develops, MORTL will update this policy to explain what is reviewed, how often listings are rechecked, and what standards apply to different provider categories.
Report an issue with a provider listing
If you believe a provider listing is inaccurate, outdated, misleading, improperly categorized, or should be reviewed, please contact MORTL at providerfeedback@mortl.com.
MORTL may update, correct, suspend, or remove provider listings at its discretion.